Innocent until proven guilty. If someone says, "I stole this mac from my brother and want to change the wallpaper as a joke," you politely tell them where to go and how to get there. "If someone says, "I bought this used, and can't log in," and you know the answer, help them. An example: Second hand stores. I've seen used laptops at second hand stores. The store doesn't always know anything about it. I've seen used computers at consignment stores too, and no, the store won't let you contact the seller.
I do information security for a living. I sometimes ask the nefarious questions. It's my job. I want to know if there is a way to do "X." And telling me, "If it's your job, you already know..." is B.S. New exploits happen all the time.
In short, it's not your job to be judge, jury, and executioner. Unless someone states they are doing something wrong, who are you to assume otherwise?