I have a problem how to handle the 99% new users with questions how to crack a password, or AppleID, in some cases forgotten recovery email, or claiming the email is no longer in use.
The questions vary from system log in password, iPhone, iCloud, Firmware password an so on.
Since there is no way to verify it is the rightful owner, I hesitate to provide information.
Should one use "Close" or "Flag" or am I just paranoid, or should I try to help how to.