I don’t get how the "This question does not appear to be about Apple hardware or software within the scope defined in the help centre" works.
Today I saw this question: WhatsApp doesn’t show usernames on notifications and I found the answer really helpful to sort out a similar problem. The closure reason was:
I'm voting to close this question as off-topic because it's a Basic Customer Support question. Please see the meta post link for details on how to proceed if you can edit the post and, if put on Hold, have the Hold reviewed. You can also contact the software developer for assistance with their product.
But I don't get why this question was closed when other questions like: Command in MS Word on Mac to resize whole text, OSX Powerpoint 2011 Pagination, and How can I sort PDF by date in Adobe Acrobat on iOS? are allowed to remain open
The first two questions are about the Mac versions of two different Microsoft products.
The third question is about the iOS version of an Adobe product.
How are any of these different to the iOS version of WhatsApp, a Facebook product?
Maybe I'm a little slow, but last time I checked Microsoft, Adobe and Facebook are all not Apple, so why are they being treated differently? Should they not all be treated the same?
Surely all these questions should either be open or closed.